Contact our Jacobs, Durban base for direct support
If you need help with induction cap sealing, foil liner matching or service on an existing line, contact our Jacobs team first. We work with customers in Durban, Pinetown, Prospecton, Pietermaritzburg, Richards Bay and further afield, with support available nationwide. Our team handles new enquiries, spares requests, technical questions and line issues every week, so you will reach someone who understands production pressures and not just general sales talk.
For the quickest response, send your machine details, container size, cap type and the product you are sealing. If there is a fault on the line, add a short note on what the operator sees, when it started and whether the issue affects all packs or only some. That helps us narrow it down before a visit or call back, and saves time on site.
What to send when you ask for help
Clear information helps us match the right liner, confirm the sealing head set-up and decide whether you need a call, a remote check or an on-site visit. Even a short message can be enough if it includes the basics. If you are in a coastal area such as Jacobs or Richards Bay, please mention moisture problems or storage concerns too, since humidity can affect packing rooms and liner performance.
- Machine make or model, if available
- Container material and neck size
- Cap type, closure colour and liner style
- Product type, such as pharmaceutical, food or chemical
- Fault details, for example weak seals, lifted liners or scorch marks
- Line speed and whether the issue is constant or only on certain batches
If you do not have every detail, send what you do know. Megan and the support team can still guide you and ask for photos or measurements where needed. A quick picture of the cap underside or a sample liner often tells us a lot.
How our support process works, step by step
We keep the process practical so your team knows what happens next. Whether you need a fresh installation or help with an existing sealing line, these are the usual steps.
- Send your enquiry by send us a message with your contact details and line information.
- We review the application and confirm the likely liner or service path.
- If needed, we arrange a site call, remote check or machine assessment.
- We confirm the recommended action, parts required and timing.
- We carry out installation, repair, training or validation work.
- We follow up to check seal quality and operator comfort on the line.
This process works well for single machines and for larger plants with multiple filling lines. It also helps during planned shutdowns, when time on site is limited and everyone needs a clear plan. Our aim is to get the sealing side sorted without holding up the rest of production.
Services available from Jacobs and across South Africa
Our Jacobs base supports customers with new equipment, service and field work. We assist small packers, established manufacturers and contract fillers who need consistent seal quality on glass, plastic or specialty containers. Where required, we can also help with line changes and product transfers, which is common when plants add new pack sizes or switch cap formats.
- Site installation and line commissioning
- Operator training for daily use and basic checks
- Seal validation and liner matching
- Preventive maintenance and breakdown repairs
- Spares supply and technical support
- Line optimisation and remote support
For plants running through load-shedding, we can advise on restart checks and practical sealing routines after power interruptions. In humid conditions near the coast, we also look at storage, handling and timing so liners are kept in good condition. Small changes in handling can prevent a lot of waste, and save you rework.
Need a repair, spare part or service visit
If your line has stopped sealing correctly, contact us with the fault description and we will advise the next step. Some issues are fixed with a spares replacement or a simple setting adjustment, while others need a technician on site. We keep the response focused on your production need, whether the matter is a worn part, incorrect liner match, or a head setting that has drifted over time.
When requesting a service visit, please include the plant location, access times and any safety requirements. If the line is in Pinetown, Prospecton or Pietermaritzburg, we can usually plan a practical callout window around your shift pattern. For more complex faults, our team may ask for sample closures, test packs or photos before travelling, which often reduces downtime.
Speak to the right person in our team
Different jobs need different hands, so we route enquiries to the person best suited to the task. Sibusiso Mthembu oversees the business and major accounts, while Nokuthula Dlamini coordinates operations. Jared Naidoo handles technical sales enquiries, Lindokuhle Khumalo manages service scheduling, Megan Govender supports customer requests and Themba Zulu handles field commissioning work.
If you are unsure who to ask for, send your message to our main message and we will direct it correctly. That saves back and forth, and gets your question to the person who can actually answer it. We have found that a clear first contact makes follow-up much easier, especially when a plant has several machines and moving schedules.
For fast assistance, send a message through our contact form with your name, company and the line issue. We will come back with the next step, whether that is sales advice, a service booking or support for an active production run.
