Send us a message for sales, support and service
For all enquiries, please send a message through our contact form. That includes new equipment, liner matching, line commissioning, maintenance plans and urgent breakdown support. We keep communication direct so you can get the right person on the job without wasting time, especially when a line is standing and every minute counts.
If you are in food, pharmaceuticals or chemicals, send the pack size, container type and current sealing issue. A short note with your output target, cap material and whether you run through load-shedding helps us respond properly first time.
Where we work from and where we go
Our main base is in Jacobs, Durban, and we regularly support customers in Pinetown, Prospecton, Pietermaritzburg and Richards Bay. We also travel to sites across KZN and further afield for sealing line setup, operator training and ongoing support.
- Jacobs and Durban industrial areas
- Pinetown and Prospecton factories
- Pietermaritzburg production sites
- Richards Bay and northern KZN plants
- Nationwide sealing lines by arrangement
What to include in your message
A clear message helps us match the right liner and sealing setup to your container. If you can, include photos of the bottle neck, cap, liner and the filled product, plus the machine model or line speed. This is especially useful in coastal conditions where humidity can affect seal performance and liner choice.
- Container size and material
- Cap type and closure method
- Product category and filling temperature
- Current fault or seal failure pattern
- Site location and preferred response time
Response times you can expect
We aim to reply to standard enquiries within one working day, and urgent support requests are handled as quickly as possible during business hours. If you are facing a stoppage, mention it in the subject line so we can treat it as a priority. For scheduled work, we’ll confirm availability and plan the visit around your production window, not the other way round.
Support that suits busy production sites
Our team supports site installation, line commissioning, operator training, seal validation, preventive maintenance, spares supply and remote support. We also assist with line optimisation when seals are inconsistent or when you need better throughput without compromising pack integrity. With industrial sites in Durban and inland plants alike, practical advice matters more than general talk.
We work with production teams that need things done properly, with minimal disruption. If you are dealing with coastal corrosion, power interruptions or municipal water constraints, tell us upfront so we can plan the visit and bring the right spares along.
Speak to the right person first time
Your message will be directed to the team best suited to assist, whether it is technical sales, service coordination or field commissioning. That means quicker answers on compatibility, setup and maintenance, plus less back-and-forth for your team. If your question needs a site visit, we’ll advise the next practical step and keep it simple.
Send your enquiry through our contact form and include your site location, and we’ll take it from there. Small detail can save a lot of time, so the more your message tells us the better.